Returns & Exchanges

At ULTIMEA, we stand behind the quality of our audio and visual technology with a 30-day money-back guarantee for a risk-free shopping experience. If you are not completely satisfied with your purchase, our streamlined return process ensures a quick and efficient resolution.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for your return.

• 2.
  Receive Authorization

  Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

• 3.
  Pack and Ship

  Securely pack the device in its original packaging including all accessories and cables, clearly marking the RMA number on the outside of the box.

• 4.
  Inspection and Refund

  After our technicians inspect the returned unit, we will process your refund or exchange within 5-7 business days to your original payment method.